þ  The Right to Safety

Consumers have the Right to Safety in terms of goods and services they purchase or hire under section 105 of the ICCC Act. In the event that this right is threatened or violated, the consumer can seek help or lodge complaint with the ICCC.

þ  The Right to Choice

Consumers have the Right to Choice in terms of goods and services they purchase or hire under section 105 of the ICCC Act. In the event that this right is threatened or violated, the consumer can seek help or lodge complaint with the ICCC.

þ  The Right to Education

Consumers have the Right to Education in terms of goods and services they purchase or hire under section 105 of the ICCC Act. In the event that this right is threatened or violated, the consumer can seek help or lodge complaint with the ICCC.

þ  The Right to Information

Consumers have the Right to Information in terms of goods and services they purchase or hire under section 105 of the ICCC Act. In the event that this right is threatened or violated, the consumer can seek help or lodge complaint with the ICCC.

þ  The Right to Representation

Consumers have the Right to Representation in terms of goods and services they purchase or hire under section 105 of the ICCC Act. In the event that this right is threatened or violated, the consumer can seek help or lodge complaint with the ICCC.

þ  The Right to Redress

Consumers have the Right to Redress in terms of goods and services they purchase or hire under section 105 of the ICCC Act. In the event that this right is threatened or violated, the consumer can seek help or lodge complaint with the ICCC.

Consumer Awareness

Awareness is an important part of informing the consumers of their basic rights and responsibilities and promoting their interest under the law. Consumers are educated and informed through awareness programs and information dissemination via the use of print and audio media. The ICCC has also been involved in conducting workshops, seminars and visitations as part of its objective to create and generate consumers awareness.

Price Monitoring and Surveillance

Certain essential goods and services are declared by the National Government and gazetted for price controlled and monitoring purposes for the welfare and benefit of consumers. These includes the conduct of regulated entities such as Post PNG Limited, PNG Harbour, Telikom PNG Limited, MVIL, PNG Power, EDA RANU and Water Board.

ICCC compliance and enforcement officers are stationed in the Southern and Momase, Highlands and Islands Regional Offices throughout Papua New Guinea to ensure that businesses are setting their prices in accordance to the General Price Orders for controlled goods and services and their tradings are in accordance to the regulatory agreements for regulated entities. These includes receiving and investigating complaints in relation to the provision of all consumable goods and services.

Weights & Measures

The ICCC is responsible for ensuring that all forms of weighing instruments used in trading are certified correct for trade purposes. These also applies to ensuring that businesses have proper labeling of products and complying to international recognized quality and safety standards. These requirements are necessary under the Trade Measurement, Packaging and Bread Acts enforced by ICCC.

Businesses are morally and legally obliged to conduct their trading honestly and correctly in the weighing instruments they use, correct labeling of their products and consumers likewise are responsible to ensure they understand their rights to safety and information.