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TRADE PRACTICE COMPLAINTS

The Market Conduct Rules under the ICCC Act prohibits behaviour that restricts competition in the market.

As part of its enforcement and adjudication role under the ICCC Act, the ICCC investigates alleged trade practice complaints of actual/potential contraventions of the Market Conduct Rules and takes appropriate actions to remedy these contraventions. This function by the ICCC is important to ensure compliance of the Act by persons/businesses doing commerce in Papua New Guinea. By doing so, the ICCC promotes and protects the competitive process in markets and its resultant benefits to consumers and businesses.

The ICCC receives complaints and screen these to see if the alleged conduct fall within the ambit of its statutory mandate. If the issues raised in the complaint are outside of the ICCC’s jurisdiction, these are referred to the relevant authority. If the issue falls within the scope of its roles and function, the ICCC undertakes a preliminary assessment to determine whether the complaint amounts to a prima facie case. If it doesn’t, the ICCC advises the compliant of its findings and reasons not to pursue the case. Where there is a prima facie case, the ICCC undertakes a detailed analysis to ascertain whether a breach of the Act has occurred from the alleged conduct. There is no time limit to handling a complaint, however, as a rule of thumb; complaints are dealt with as expeditious as possible.

Investigations of alleged anti-competitive conducts in the Papua New Guinea market are pursued where the ICCC initiatives investigations itself or receives complaints from;

  • Traders/businesses;
  • Consumers;
  • Government agencies; and
  • the general public.

If you wish to make a complaint about an alleged breach of the ICCC Act we ask that you contact the ICCC and supply the following information.

  • Business/Personal details (so that we can maintain contact with you):
    • Your full name
    • Designation
    • Your full address and contact details (Postal address, telephone, fax, and email details).
  • Details of the Complaint (so that we can assess the complaint quickly):
    • The name of the party/s that you are complaining about.
    • The address and contact details of the party/s, if known.
    • Full details of the complaint you wish to make in chronological order; this should include all contact you have had with the party/s concern and any explanation that that party/s concern has given you.
    • What you think are actions/conducts that may potentially breach the ICCC Act.
  • Other helpful materials would include:
    • Copies of any correspondence between you and the party/s concern concerning the matter of complaint.
    • Any other information or documents that you feel could assist the ICCC to assess your complaint.
  • How to submit your complaint:
    • Email this to info@iccc.gov.pg
    • Post your complaint to: Independent Consumer and Competition Commission, P.O Box 6394, Boroko, National Capital District.
    • Register your complaint through telephone 325 2144
    • Lodge a complaint online